This service is a combined voice and data internet solution for Home (WakaNet) and personal use.

The voice minutes have been divided into on-net (MTN to MTN) and all-net minutes (MTN to all other networks)

The Internet will be available to the customer both within his/her premises/home and out of range with up to 5 connected users.

This Service is open to all pre-paid and post-paid customers in the areas or locations that have the MTN WakaNet Infrastructure as already indicated on the MyMTN app and website.

The below packages are available for purchase.

Package	Subscription	Price (UGX)	Validity	MTN – MTN Minutes	All-net minutes	Data (GB)
Wakanet Fiber	60Mbps WakaNet Family Pack 1. Silver 2. Gold 3. Platinum 100Mbps WakaNet Family Pack 1. Silver 2. Gold 3. Platinum 200Mbps WakaNet Family Pack 1. Silver 2. Gold 3. Platinum 500Mbps WakaNet Family Pack 1. Silver 2. Gold 3. Platinum	230,000 305,000 380,000 295,000 370,000 445,000 395,000 470,000 545,000 695,000 770,000 845,000	30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days	1000 2000 3000 1000 2000 3000 1000 2000 3000 1000 2000 3000	100 300 300 100 300 300 100 300 300 100 300 300	50 85 150 50 85 150 50 85 150 50 85 150
Wakanet 5G Router	10Mbps WakaNet Family Pack 1. Silver 2. Gold 3. Platinum 20Mbps WakaNet Family Pack 1. Silver 2. Gold 3. Platinum 40Mbps WakaNet Family Pack 1. Silver 2. Gold 3. Platinum 60Mbps WakaNet Family Pack 1. Silver 2. Gold 3. Platinum 80Mbps WakaNet Family Pack 1. Silver 2. Gold 3. Platinum 100Mbps WakaNet Family Pack 1. Silver 2. Gold 3. Platinum	230,000 305,000 380,000 295,000 370,000 445,000 395,000 470,000 545,000 495,000 570,000 645,000 595,000 670,000 745,000 695,000 770,000 845,000	30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days	1000 2000 3000 1000 2000 3000 1000 2000 3000 1000 2000 3000 1000 2000 3000 1000 2000 3000	100 300 300 100 300 300 100 300 300 100 300 300 100 300 300 100 300 300	50 85 150 50 85 150 50 85 150 50 85 150 50 85 150 50 85 150
Wakanet Mifi and 5G Router	10Mbps WakaNet Family Pack 1. Silver 2. Gold 3. Platinum	100,000 175,000 250,000	30 days 30 days 30 days	1000 2000 3000	100 300 300	50 85 150

Wakanet Fiber

• Package60Mbps WakaNet Family Pack (Silver, Gold, Platinum)
• Price230,000 – 380,000 UGX
• Validity30 days
• MTN-MTN Minutes1000 – 3000
• All-net minutes100 – 300
• Data (GB)50 – 150 GB

Wakanet 5G Router

• Package10-100Mbps WakaNet Family Pack (Silver, Gold,
  Platinum)
• Price230,000 – 845,000 UGX
• Validity30 days
• MTN-MTN Minutes1000 – 3000
• All-net minutes100 – 300
• Data (GB)50 – 150 GB

Wakanet Mifi and 5G Router

• Package10Mbps WakaNet Family Pack (Silver, Gold, Platinum)
• Price100,000 – 250,000 UGX
• Validity30 days
• MTN-MTN Minutes1000 – 3000
• All-net minutes100 – 300
• Data (GB)50 – 150 GB

• Customers can subscribe for the Smart Family Pack packages through My MTN app and by dialling*165#, *160#, *100# interactive USSD strings

• Validity of the service is restricted to up to 30 days and there will be no carry over, the unused minutes or data will be reset or deleted to zero.

• The packages can be purchased at any time of the day or night and the validity counter will take effect immediately when the package has been activated for the customer.

• MTN may in its sole discretion amend fees charged from time to time and the amendments thereto shall take effect as communicated by MTN.

• The Data bundle portion can be configured to allow data sharing of to up to 5 users (Secondary numbers)
• The activating or paying number shall be described as the “primary number” while any other that number that is added onto the package will be termed as the “Secondary number”.
• The primary number can add secondary numbers of their choice, but the secondary number cannot function as a primary number at the point of it being added.
• The secondary number on Primary Number A can also be a secondary number to a primary Number B
• There is no limit within the purchased package on the data volume or voice minutes shared and used by the secondary numbers added.
• An MSISDN can be a provider for both the WakaNet Family Package bundled with WakaNet and the current internet share offer, same applies to the added users (consumers).
• The primary number can add and remove users at any time.
• A number can be added as a secondary number by two different primary numbers.
• The routers and MiFi’s cannot use the voice minutes and can only house the data bundles allocated.
• The notification for data and voice minutes usage alerts are sent to the primary number that purchased the bundles when at 50%, 80% and at depletion.
• The WakaNet Family Pack will take priority of usage over any other data bundle that the customer has.

• MTN shall bear no responsibility for any harm and/or losses occasioned them from the use of the purchased WakaNet Family Pack.
• Information regarding the WakaNet Family Pack that is published on authorized advertising material will also form part of the terms and conditions.
• MTN may in their sole discretion amend these terms and conditions at any time, or terminate the WakaNet Family Pack altogether, without notice.

• MTN’s decision is final in matters relating to the WakaNet Family Pack. No correspondence will be entered into once the bundles are legitimately purchased and provided.
• Any additional products or services not included in the offered value proposition but required by the customer for fulfilling a desired user experience, will need to be arranged and paid for separately.
• If for any reason any aspect of the WakaNet Family Pack  is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs tampering, unauthorized intervention, fraud, technical failures, or any cause beyond the control of Synergy which corrupts or affects the administration, security, fairness, integrity or proper conduct of the freedom voice bundles, MTN in its sole discretion may cancel, terminate, modify or suspend the WakaNet Family Pack , or invalidate any affected entries, subject to the approval of the local regulator.
• MTN will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the WakaNet Family Pack , except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
• MTN reserves the right to change the duration of time for the availability of the WakaNet Family Pack at any time.
• Subject to confirmation, the WakaNet Family Pack cannot necessarily be used in conjunction with any other existing promotions or products.
• MTN will only handle support queries related to the WakaNet Family Pack service, and not device (desktop, laptop, tablet, or phone) or private local network queries. Should you have a problem with your devices or private local network, you need to contact your private technical support for assistance.
• Should you require any support once the Service is activated, our Customer Support team can be reached 24/7 using any of the options below:
  Call: 125
  WhatsApp: 0772122100
  Email: Wakanet.ug@mtn.com