These Terms and Conditions relate to the freedom voice bundles launched on 27^th January 2023. They refer to the voice bundles with open validity, launched by MTN for customers who desire to make an upfront commitment for service provision that is not restricted to a consumption window.

Non-Expiry means there is no time limit with a cap of up to 365 days from the date of purchase by when the bundle volume should be used up.

Customers who use these freedom voice bundles will be deemed to have read, understood, and consented to these terms and conditions before claiming any such benefit. All users agree to be bound by the following terms and conditions:

Here below are the freedom voice bundle options available to all MTN Uganda Customers to buy and use:

Bundle name	Customer price	Calls ALL Local Networks	How to buy
Freedom 90 Mins @5K	Sh. 5,000	90 mins	*100*21#
Freedom 200 Mins @10K	Sh. 10,000	200 mins	*100*21#
Freedom 1,300 Mins @30K	Sh. 30,000	1,300 mins	*100*21#
Freedom 2,500 Mins @50K	Sh. 50,000	2,500 mins	*100*21#
Freedom 4,500 Mins @75k	Sh. 75,000	4,500 mins	*100*21#

Bundle name
Freedom 90 Mins @5K

• Customer price
  Sh. 5,000
• Calls ALL Local Networks
  90 mins
• How to buy
  *100*21#

Bundle name
Freedom 200 Mins @10K

• Customer price
  Sh. 10,000
• Calls ALL Local Networks
  200 mins
• How to buy
  *100*21#

Bundle name
Freedom 1,300 Mins @30K

• Customer price
  Sh. 30,000
• Calls ALL Local Networks
  1,300 mins
• How to buy
  *100*21#

Bundle name
Freedom 2,500 Mins @50K

• Customer price
  Sh. 50,000
• Calls ALL Local Networks
  3,000 mins
• How to buy
  *100*21#

Bundle name
Freedom 4,500 Mins @75k

• Customer price
  Sh. 75,000
• Calls ALL Local Networks
  5,000 mins
• How to buy
  *100*21#

•It is important to note that these are permanent voice bundles – not promotional. They will be available alongside the existing daily and monthly voice bundles.
•To benefit from the freedom voice bundles, users are required to possess an MTN SIM card.
•Customers are free to buy the freedom voice bundles as many times as they desire.
•To buy any of these freedom voice bundles, customers dial the *160# or *165# interactive USSD strings. The other alternative purchase and activation options are through the “buy for other” option, as well as the MyMTN and MoMo Apps.
•Payment for any of the freedom voice bundles can be done using MTN Airtime or MTN Mobile Money.
•Customers are free to “buy for others” through the same *160# and *165, as well as the apps.
•To check the balance, customers will dial *131#.
•MTN will support the communication of the freedom voice bundles with marketing support at the points of sale, in the digital and online environment as well as out-of-home assets.
•The freedom bundles are available for purchases to both prepaid and postpaid customers.
•In case of support, customers will call the general helpline (100) for all product related inquiries for the freedom voice bundles.

•By benefitting from this offer, customers permit MTN to use their voices, pictures and life stories to be used in MTN’s marketing communication for the period of 12 months from the time the service was activated for them.
•MTN shall bear no responsibility for any harm and/or losses occasioned them from the use of the purchased freedom voice bundles.
•Information regarding the freedom voice bundles that is published on authorized advertising material will also form part of the terms and conditions of the campaign.
•MTN may in their sole discretion amend these terms and conditions at any time, or terminate the freedom voice bundle altogether, without notice.
•MTN’s decision is final in matters relating to the freedom voice bundles. No correspondence will be entered into once the bundles are legitimately purchased and provided.
•Benefitting customers will receive SMS and/or telephone notifications from time to time from MTN Uganda.
•Any additional products or services not included in the offered value proposition but required by the customer for a fulfilling a desired user experience, will need to be arranged and paid for separately.
•If for any reason any aspect of the freedom voice bundles is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs tampering, unauthorized intervention, fraud, technical failures, or any cause beyond the control of Synergy which corrupts or affects the administration, security, fairness, integrity or proper conduct of the freedom voice bundles, MTN in its sole discretion may cancel, terminate, modify or suspend the freedom bundles, or invalidate any affected entries, subject to the approval of the local regulator.
•MTN will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the freedom bundles, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
•MTN reserves the right to change the duration of time for the availability of the freedom bundles at any time.
•Subject to confirmation, the freedom bundles cannot necessarily be used in conjunction with any other existing promotions or products.