We are committed to building trusted partnerships that create and protect value for all stakeholders.
Ensuring the safety and wellbeing of our customers, employees, and the communities we serve is central to how we operate. Strong governance practices help us conduct our business ethically and responsibly, building trust and enabling us to contribute positively to society.
We work to minimise potential risks to individuals and communities through a robust risk management approach that identifies, assesses, and mitigates potential challenges. Our operations are guided by strict compliance with relevant laws and regulations, including those related to data privacy, anti-bribery and corruption, spectrum use, and consumer protection.
Our Code of Conduct sets clear ethical standards for all employees, guiding responsible decision-making in everything we do. We are also committed to responsible procurement practices that drive sustainability across our supply chain.
Key Metrics & Actions:
- Responsible Policies & Practices – Upholding strong ethics, effective risk management, and diverse board leadership.
- Stakeholder Trust & Reputation – Strengthening transparency and engagement to build stakeholder confidence.
- Digital Human Rights – Protecting privacy, security, and responsible use of digital technologies.
- Responsible Procurement & Supply Chain – Promoting ethical sourcing across our supplier network.
Case Study
Online Child Protection
As digital connectivity continues to expand across Africa, MTN is committed to helping children stay safe, informed, and empowered online. Through initiatives such as Help Children Be Children and the Room of Safety campaign, we support child-centred digital safety programmes that protect young people from online harm while enabling them to learn, connect, and participate confidently in the digital world.
In alignment with the African Union Child Online Safety and Empowerment Strategy, MTN works with governments, law enforcement agencies, civil society organisations, and global experts such as the Internet Watch Foundation to strengthen child online protection across the continent. These partnerships are helping to build coordinated responses, improve awareness, and support practical tools that make it easier to identify and report harmful online content.
A key part of this work is the support of national and continental reporting platforms that allow the public to confidentially and anonymously report child sexual abuse material and other harmful online content. By enabling safe reporting, these platforms help authorities and specialist organisations act more quickly to identify, disrupt, and remove harmful material, reducing the risk of further exploitation.
By combining technology, trusted partnerships, digital literacy, and youth-centred engagement, MTN is contributing to safer and more inclusive digital spaces where every child can explore, learn, and thrive securely.
