MTN Mobile Money Uganda Limited (MTN MoMo) has become aware of an article attributed to The Kampala Journal containing false allegations about deductions on all its subscriber Mobile Money wallets of at least 100/=. The article further alleges that these deductions were made to fund political campaigns and in response to the recent “Trump USAID ban.”

MTN MoMo categorically refutes these baseless allegations and clarifies that the deductions in question were made to recover transaction fees that were inadvertently omitted due to a temporary system glitch which occurred on the 8th day of February 2025. This technical issue caused payment fees for certain transactions not to be charged in real time.

Upon identifying this system error, MTN MoMo initiated the recovery of the outstanding transaction fees on the 13th of February 2025 to ensure proper reconciliation. Our customers were notified by SMS and an official communication issued earlier today.

We wish to assure our esteemed subscribers, stakeholders, and the general public that:

• The MTN Mobile Money platform is safe and secure: We adhere to international standards of security and integrity in all our operations.
• Regulatory Compliance: MTN MoMo operates under strict compliance with the laws of Uganda and maintains the highest governance standards.
• Engagement with Regulators: The Bank of Uganda has been duly notified about the system glitch that caused the delay in charging transaction fees.

MTN Mobile Money Uganda Limited remains a responsible corporate entity committed to providing reliable services and maintaining the trust of its customers. We appreciate your continued support and understanding as we resolve this matter.

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For more information, please contact:
MTN Uganda Press Office: mediadesk.ug@mtn.com