Protect what matters most with Cover By MoMo

 

At MTN MoMo, we’re committed to making life simpler, safer, and more secure for you. That’s why we’ve partnered with Sanlam Life Insurance to bring you reliable and affordable insurance solutions—right at your fingertips!

 

With our seamless USSD-based insurance service, you can:

✅ Easily pay premiums through MTN MoMo

✅ Secure coverage for yourself and your loved ones

✅ Submit claims effortlessly when you need support

 

Choose the right protection for you:

💛 MyCover – Tailored for individuals who want personal financial security

💛 Family Cover – Ensuring peace of mind for you and your loved ones

 

No paperwork, no hassle—just convenient, digital insurance that keeps you covered wherever you go. Get started today and enjoy financial protection with MTN MoMo Insurance!

 

About MyCover by MoMo

MyCover by MoMo is an insurance product where a single purchase guarantees you triple cover as a cash back. This happens if (1.) you are hospitalized for at least 1 night due to an accident or (2.) hospitalised for at least 2 consecutive nights due to Illness, and (3.) life cover benefit where money is paid to your next of kin in the unfortunate event of your death.

Customers receive triple cover as a cash back consisting of:

MyLife: benefit payable on the death of a Covered Person.

MyHospital: benefit payable in the event of the hospitalisation of a Covered Person due to accident or illness. Accidental Hospitalisation is defined as hospitalisation for a minimum of a 1-night stay to treat any bodily wound or bodily shock produced by sudden physical injury, such as from an accident, injury, or impact, e.g., road accident, shooting, assault, or fire.

Illness Hospitalisation is defined as hospitalisation for a minimum of a 2-night stay to treat illness.

To enrol for the MyCover by MoMo and set up scheduled purchases, simply.

• Dial *165*7# and Select Cover By MoMo
• Then select option 2 – MyCover and Sign up

 

MyCover is only available to an active MTN Uganda customer between the ages of 18 and 65 and must be a natural person residing in Uganda.

 

The premium amount will be equal to UGX 4000 per month of cover per Covered Life. Customers will have the option to select their cover duration before making payment for 1, 3, 6 or 12 month(s).

MyCover by MoMo offers customers the following insurance cover benefits.

Premium	Cover Duration	Death Benefit	Accident Hospital Benefit	Illness Hospital Benefit
UGX 4,000	1 month	UGX 1,200,000	UGX 1,600,000	UGX 500,000
UGX 12,000	3 months
UGX 24,000	6 months
UGX 48,000	12 months

 

Maximum Cover per Covered Person – MyLife UGX 1,500,000 and MyHospital UGX 2,500,000.

The frequency of MyHospital claims will be limited to 3 (three) claims per 12 month rolling period per Covered Person insured, subject to a minimum of 30 (thirty) days between claimable Insured Events. MyHospital claims will also be limited to 12 (twelve) claims over the policy lifetime per Covered Person.

Waiting period for claims due to;

1. accidents – 24 hours
2. Policyholder – MyLife benefit 7 days, MyHospital benefit 30 days

 

The following are some of the exclusions, see the Terms and Conditions for more.

1. any material information in any relevant document (such as the death certificate) is incorrect or incomplete, or if any other relevant material information is withheld
2. the Policyholder or Claimant commits fraud or attempts to commit fraud against aYo when claiming benefits under the policy.
3. the claim was caused, directly or indirectly, by active participation in war, invasion, acts of foreign enemies, hostilities, warlike operations (whether war be declared or not),

 

About Family Cover by MoMo

MTN MoMo aims to expand access to insurance and provide customers with simple, affordable, and flexible insurance cover by offering real-time customer engagement, simple and clear bundled benefits, and simple enrolment, termination, and claim processes. Family Cover allows you to purchase life insurance and hospitalization cover for you and family member/s. You can insure up to 6 Family Members for both Life and Hospital Cover. Plus, you get a cashback on your premiums paid.

Subscription is renewable monthly, and customers can schedule their cover purchases by selecting the day on which premiums will be deducted from their MoMo wallets. Alternatively, customers can purchase cover in advance and pay a premium for a set number of months (eg. Bi-annually, annually). Most important, customers are able to add additional six (6) family members at the fixed level of benefit chosen by you.

Customers receive a bundled product consisting of:

MyLife: benefit payable on the death of a Covered Person.

MyHospital: benefit payable in the event of the hospitalisation of a Covered Person due to accident or illness. Accidental Hospitalisation is defined as hospitalisation for a minimum of a 1-night stay to treat any bodily wound or bodily shock produced by sudden physical injury, such as from an accident, injury, or impact, e.g., road accident, shooting, assault, or fire.

Illness Hospitalisation is defined as hospitalisation for a minimum of a 2-night stay to treat illness.

To enrol for the Family Cover by MoMo and set up scheduled purchases, simply.

• Dial *165*7# and Select Cover By MoMo
• Then select option 1 – Family Cover and Sign up

 

Family Cover is only available to an active MTN Uganda customer between the ages of 18 and 65 and must be a natural person residing in Uganda.

Family Members must reside in Uganda as well, be natural persons, and be between the ages of 01 and 65 at enrolment.

Monthly premium amounts will range from UGX 500 – UGX 4000 per family member per benefit.

Family cover by MoMo offers customers the following insurance cover benefits.

PREMIUM	BENEFIT
UGX 500	Life Benefit – UGX 250,000
	Hospital Benefit – UGX 25,000
	Illness Benefit -UGX 25,000
UGX 1000	Life Benefit – UGX 500,000
	Hospital Benefit – UGX 50,000
	Illness Benefit – UGX 50,000
UGX 2000	Life Benefit – UGX 1,000,000
	Hospital Benefit – UGX 100,000
	Illness Benefit – UGX 100,000
UGX 4000	Life Benefit – UGX 2,000,000
	Hospital Benefit – UGX 200,000
	Illness Benefit – UGX 200,000

Maximum Cover per Covered Person – MyLife UGX 5,000,000 and MyHospital UGX 2,500,000. So, you can sign up on multiple SIM cards, but only the Maximum payout will be paid out upon a successful claim.

 

The frequency of MyHospital claims will be limited to 3 (three) claims per 12 month rolling period per Covered Person insured, subject to a minimum of 30 (thirty) days between claimable Insured Events. MyHospital claims will also be limited to 12 (twelve) claims over the policy lifetime per Covered Person.

The premium will be deducted from the customers MoMo account on the scheduled cover purchase date. The premium will be deducted each month from the customer’s MoMo wallet for the duration of the policy.  Additionally, customers will have the option to pay premiums in advance for 3, 6 or 12  months.

The full premium can be collected on the first day of the collection period via direct debit. If the direct debit collection is unsuccessful on the first day of the collection period, direct debits will be attempted for the full outstanding premium on each of day of the collection period (31-day period starting on the debit due date). E.g. Assuming premium is due on 1st and was unsuccessful, we will retry for next 30 days i.e. 2nd to 31th).

If collection was unsuccessful on the debit date a collection attempt for the outstanding premium will be made two (2) times per day on each day of the collection period.

Enrolment date is the date on which the policyholder signed up and accepted the terms and conditions of the Family Cover policy. Cover Start Date is the date on which the first full successful premium payment is collected from the policyholder’s MTN MoMo wallet.

Waiting period for claims due to;

1. accidents – 24 hours
2. Policyholder – MyLife benefit 30 days, MyHospital benefit 30 days
3. c)Family Member – MyLife benefit 03 months, MyHospital benefit 03 months

 

The following are some of the exclusions, see the Terms and Conditions for more.

1. any material information in any relevant document (such as the death certificate) is incorrect or incomplete, or if any other relevant material information is withheld
2. the Policyholder or Claimant commits fraud or attempts to commit fraud against aYo when claiming benefits under the policy.
3. the claim was caused, directly or indirectly, by active participation in war, invasion, acts of foreign enemies, hostilities, warlike operations (whether war be declared or not),

 

A customer can cancel their policy at any time via USSD by selecting the ‘terminate’ option in the Family Cover mail menu. The Policy will terminate on the death of the Policyholder. If the customer has cover active at the point of termination, the remaining active cover will be valid until cover expiry. A customer can manually reinstate their policy within the first 90 days of the reinstatement period.

Customers will earn 10% for each premium paid as bonus, this will only be cashed out to a MoMo wallet after the payment of 12 premiums.

To claim, simply dial *165*7*3#, select Cover by MoMo, in the main menu select “Claim”. A link to upload your medical document will be displayed and sent to you via SMS. Or visit the nearest MTN Service Center to submit your medical documents. Alternatively, you can email them to insurance.ug@mtn.com Please write your Mobile number on the documents you are sending to us. We shall get back to you within 5 working days, Monday- Friday (8 am to 5 pm).

 

 

 

 

 

 

 

FAQs.

 

1. MyCover

 

 

1. What is MyCover by MoMo?

MyCover is a simple life insurance policy that allows you to buy cover and pay premiums from your MTN MoMo wallet. It provides money to support funeral expenses if you pass away. It also provides you money to support hospital admission bills when you are admitted to the hospital.

 

1. Who can subscribe?

Anyone between the ages of 18-65 years who is an MTN subscriber.

 

1. How much benefit will I get?

Premium	Cover Duration	Death Benefit	Accident Hospital Benefit	Illness Hospital Benefit
UGX 4,000	1 month	UGX 1,200,000	UGX 1,600,000	UGX 500,000
UGX 12,000	3 months
UGX 24,000	6 months
UGX 48,000	12 months

 

1. How do I pay the premiums?

Premium will be automatically collected from your MTN MoMo wallet. Please ensure you have sufficient funds in your MTN MoMo wallet to cover your premium.

 

1. How do I subscribe? You can subscribe either:
   1. By dialling *165*7*3# on MTN and following the instructions
   2. Or, through support from a dedicated MTN agent

 

1. What information do I need?

You need the Full name, Date of Birth and Phone Number.

 

1. When does the policy start?

When you successfully register and pay your premium first.

 

1. Does the policy have a Waiting Period? The following waiting periods applies to the policyholder:
   1. Non-accidental Death: 7 days
   2. Illness Hospitalisation: 3 months

These waiting periods applies under the following events:

1. 1. Commencement of the first policy; or
   2. Reinstatement of the policy.

 

1. How long does the cover last?

Each premium paid gives you a cover equal to the cover duration selected and it renews automatically at the end of the cover duration once premium is paid.

 

1. What happens if I miss premiums?

Your policy will become inactive, and you will lose your benefit.

 

1. How do I make a claim? To claim,

WhatsApp your medical documents to (256) 0779595481 or visit the nearest MTN service Center to submit. Alternatively, you can email them to insurance.ug@mtn.com Please write your Mobile number on the documents you are sending to us. We get back to you within 5 working days, that is Monday- Friday (8 am to 5 pm).

 

1. What documents are needed for claims?
   1. Evidence of death: Death certificate, or medical certificate of cause of death, or burial permit, or official letter from local chief, religious leader, or an authorized district Assembly representative.
   2. Evidence of hospitalization: Excuse note, or medical bill, or discharge letter showing date of admission and discharge, endorsed by a doctor from a Uganda Ministry of Health accredited hospital.

 

1. When is the hospital cash benefit paid?

The benefit is paid when you are admitted at the hospital for a night or more.

1. 1. Accidental Hospitalisation: If you spend at least 1-night in hospital due to an accident you will receive the accidental hospitalisation benefit.
   2. Illness Hospitalisation: If you spend at least 2-nights in hospital due to an illness you will receive the illness hospitalisation benefit.

 

1. Do I qualify for the hospital benefit if I am ill but I don’t get hospitalised?

Benefit is only paid when you are admitted. The policy does not cover outpatient treatment.

 

1. Do I get my money back if I do not claim?

The policy is a life insurance and not a saving account. If there are no claims, no premium refund will be made.

 

1. When does the policy terminate?

Your policy will terminate;

1. 1. If you unfortunately cancel this policy at any time; or
   2. If you unfortunately pass away; or
   3. If you turn 70 years old.

When you cancel your policy, any unexpired cover will remain valid until the cover expires. No premium refunds will be refunded for unexpired cover at the cancelation date.

 

1. Can I reinstate my policy when it becomes inactive?

Yes. Your policy automatically can be reinstated within 90 days of termination.

 

1. What should I do to get any assistance about my policy? You can contact us for assistance
   1. on Call our toll-free number 100 for assistance
   2. Send an email to insurance.ug@mtn.com
   3. Or visit the nearest MTN service centre

 

 

 

1. FamilyCover

 

19. What is FamilyCover by MoMo?

Family Cover allows you to purchase life insurance and hospitalization cover for you and family member/s. You can insure up to 6 Family Members for both Life and Hospital Cover. Plus you get a cashback on your premiums paid.

 

 

2. What types of cover can I get?

FamilyCover By MoMo offers two insurance benefits, hospital cover and life cover

MyHospital: Hospital cover which pays out as a lump sum when a member is hospitalised for illness or accident. Minimum hospital stay is 1-night for accidental, and 2-nights for illness. Read more.

MyLife: Life cover which pays out as a lump sum if a covered member passes away. Read more.

 

3. Who can sign-up?

To enrol for Family Cover by MoMo as the Policyholder, you must be:

1. Ugandan resident, between the ages of 18 and 65,
2. an MTN customer with a MTN MoMo wallet

 

4. Who is a Policyholder?

The person who buys and pays for the policy

 

5. What are the age limits for cover??

As the Policyholder, you must be between the ages of 18 and 65 to enrol.

For MyFamily Cover the following rules apply:

1. Your spouse should be between the ages of 18 and 65
2. Any children added should be between the ages of 1 and 65

 

6. What are waiting periods?

The waiting Period for the

1. Policyholder means a 1 (one) month period during which only claims due to an Accident will be paid.
2. For Family Members added to the Policy, it means a 3 (three) month period during which only claims due to an Accident will be paid.

 

7. How do I cancel my policy?

If you want to cancel your policy, simply dial *165*7*3#, Login, then select Family Cover, in the main menu select “CANCEL POLICY”. Once your policy is cancelled you might still have remaining cover (for example you might have 2 months of prepaid cover left), you will still be able to claim with MoMo while you have cover. When your cover runs out you will no longer have protection, and no further payments will be requested.

 

DEFINATIONS

 

8. Who is a Policyholder?

The Policyholder is the person who signed up for the MoMo policy (i.e. MyFamily Cover) and is the owner of the registered MTN Uganda mobile number.

 

9. Who is a Family Member?

As part of the MyFamily Cover policy, Family Members can be added. You can register your Spouse and/or your Children to the policy. Only once persons have been successfully registered on the policy and premiums have been paid are they considered Family Members.

 

10. Who is allowed to be added as my spouse on MyFamily Cover?

Your Spouse is the person who you are married to. Your marriage must have been concluded in accordance with the applicable indigenous law as well as a union concluded between parties married in accordance with the doctrines of any recognised religion or tradition.

 

11. Who can be added as children on MyFamily Cover?

As part of the MyFamily Cover policy, your Children must be one of the following:

1. A biological child
2. A legally adopted child
3. A stepchild
4. A child to whom the Policyholder is the legal guardian who is under the age of 21 years old
5. Your Next of Kin is the person the Policyholder nominated to receive the insurance benefits of their MyLife (life cover).

PREMIUMS

 

12. What is a premium?

A premium is the cost of buying insurance for one (1) month. Depending on your billing, you might pay your premiums like this:

1. Recurring billing: an automatic debit order comes off your MoMo account on the same day of each month.
2. Pay in advance: you choose to make a payment for 6 to 12 months in advance.

 

13. What is the cost and what are the benefits for Family Cover?

PREMIUM	BENEFIT
UGX 500	Life Benefit – UGX 250,000
	Hospital Benefit – UGX 25,000
	Illness Benefit -UGX 25,000
UGX 1000	Life Benefit – UGX 500,000
	Hospital Benefit – UGX 50,000
	Illness Benefit – UGX 50,000
UGX 2000	Life Benefit – UGX 1,000,000
	Hospital Benefit – UGX 100,000
	Illness Benefit – UGX 100,000
UGX 4000	Life Benefit – UGX 2,000,000
	Hospital Benefit – UGX 200,000
	Illness Benefit – UGX 200,000

 

14. Can somebody else pay my premiums?

No, only the Policyholder can pay premiums.

 

 

15. What happens if I miss a payment?

The policy will terminate if the Policyholder has not paid the Premium due. If a Premium is missed, the Policyholder will have 30 days to pay the Premium. If there is a valid claim during this time, MoMo will deduct the premium due from the claim amount. If the Policyholder fails to pay the Premium during this time, then the insurance cover will cease and any non-used MyBonus shall be forfeited.

 

 

CLAIMS

 

 

16. How do I make a claim?

To claim, simply dial *165*7*3#, select Family Cover, in the main menu select “Claim”. A link to upload your medical document will be displayed and sent to you via SMS. Or visit the nearest MTN Service Center to submit your medical documents. Alternatively, you can email them to insurance.ug@mtn.com Please write your Mobile number on the documents you are sending to us. We shall get back to you within 5 working days, Monday- Friday (8 am to 5 pm).

 

17. When should I claim?

Make sure to claim within 30 days of the insured event. Supporting documents must also be submitted within 90 days of the insured event.

 

18. How do I make a claim?

Our claims process works in four parts:

1. You capture your information online on the make a claim page.
2. We send you a SMS with instructions on how to submit your documents on WhatsApp or online.
3. We process and verify your claim within 2-working days.
4. You will be notified to the result and, if your claim was successful, you will receive payment to your MTM MoMo wallet immediately thereafter.

 

19. Who can make a claim?

Your nominated Next of KIN or your nominated Caretaker can make a claim on behalf of the Policyholder. The Policyholder can make a claim for themself or for a Family Member.

 

20. When are claims paid out?

Once you have submitted your claim documents, provided that everything is correct, you should receive payment within 2 working days.

 

21. What documents are needed for a hospital claim?

The documents required to make a MyHospital claim are as follows:

1. ID of hospitalised person,
2. and one of the following: a medical bill, or discharge letter showing date of admission and discharge

 

22. What documents are needed for a life claim?

The documents required to make a MyLife claim are as follows:

1. ID of deceased. One of the following: a death certificate or medical certificate of cause of death

 

 

23. What are the reasons why a claim won’t be paid?

Claims will not be paid under the following circumstances if:

1. If any material information in any relevant document (such as the death certificate) is incorrect or incomplete, or if any other relevant material information is withheld
2. If the Policyholder or Claimant commits fraud or attempts to commit fraud against MoMo when claiming benefits under the policy;

• If MTN is not notified within the minimum required time after the claim event occurred;

1. If the claim was caused, directly or indirectly, by active participation in criminal  activities, war, invasion, acts of foreign enemies, hostilities, warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power;
2. If the treatment in the Hospital did not comply with the procedures and clinical guidelines prescribed in the Uganda clinical Guidelines 2016 as published from time-to-time by the Republic of Uganda Ministry of Health Board, was not considered to be medically necessary or could have been provided at a lower level of medical care.
3. If the Hospitalisation leading to the claim resulted from self-inflicted injury, abuse of alcohol or illegal narcotics, pregnancy or childbirth, mental and emotional conditions, and cosmetic and elective surgery or experimental surgery.

• suicide within the first 12 months
• Death or hospitalisation related to drug and alcohol abuse

1. Active participation in dangerous sports and recreation activities such as horse riding, mountaineering, hunting, motor racing, power boat racing or fighting.

 

24. What is the Family Cover bonus?

It’s a feature that enables customers to get 10% of premiums paid as a cash back after a period of 12 months of your policy being active and purchasing cover for at least 12 months’.

 

25. Which Kind of benefits does Family Cover give?

The Ability to insure Yourself and up to 6 additional Family Members for Life and Hospital cover and the ability to get cash back after a 12-month period.

 

26. How do I contact MTN MoMo for more inquiries?

To contact MTN MoMo for more inquiries, call Toll Free 100

 

27. Do I have the rights to delete or replace my family member from my Family Cover?

Yes

 

28. How many Family Members can you cover?

Up to 6 Family Members and Yourself

 

29. How can I sign up my Family Cover?

Dial *165*7# and select Cover By MoMo. Then select Family Cover and proceed.

 

30. How do I check the status of my Policy?

Dial *165*7# and select Cover By MoMo. Then select Family Cover, your status will display

 

31. How do l cancel my Policy.?

Dial *165*7# and select Cover By MoMo. Then select Family Cover and login, then select option terminate on option 6 to cancel policy

 

32. Do I have a right to cooling-off?

The policyholder may cancel the contract within the 30-day cooling-off period, without providing any reason and without incurring any fees or penalties

 

33. Is my Your Personal Data safe?

MTN ensures that all customer data is securely stored. This information may be shared with third parties for the specific purposes of managing policies, facilitating communication, and claims

Rates and Tariffs

• • Get a loan between UGX 5,000 and UGX 150,000.
  • 2.7% access fee.
  • 0.5% interest after 24-hours

6
ClinicPesa Health Loan

Rates and Tariffs

• • Get between UGX 3,000 and UGX 1,000,000.
  • 30-day loan
  • 7% interest
  • 7% penalty fee.
  • 1% of the withdrawals at Healthcare providers.

Savings Products

 

 

XENO

• Enables MoMo customers to save for a specific need.
• Funds are invested into unit trusts(Stock market, treasury bills and bonds
• Interest is paid daily
• Interest is between 10% to 12%