Protect what matters most with Cover By MoMo

At MTN MoMo, we’re committed to making life simpler, safer, and more secure for you. That’s why we’ve partnered with Sanlam Life Insurance to bring you reliable and affordable insurance solutions—right at your fingertips!

With our seamless USSD-based insurance service, you can:

✅ Easily pay premiums through MTN MoMo

✅ Secure coverage for yourself and your loved ones

✅ Submit claims effortlessly when you need support

Choose the right protection for you:

MyCover – Tailored for individuals who want personal financial security

No paperwork, no hassle—just convenient, digital insurance that keeps you covered wherever you go. Get started today and enjoy financial protection with MTN MoMo Insurance!

About MyCover by MoMo

MyCover by MoMo is an insurance product where a single purchase guarantees you triple cover as a cash back. This happens if (1.) you are hospitalized for at least 1 night due to an accident or (2.) hospitalised for at least 2 consecutive nights due to Illness, and (3.) life cover benefit where money is paid to your next of kin in the unfortunate event of your death.

Customers receive triple cover as a cash back consisting of:

MyLife: benefit payable on the death of a Covered Person.

MyHospital: benefit payable in the event of the hospitalisation of a Covered Person due to accident or illness. Accidental Hospitalisation is defined as hospitalisation for a minimum of a 1-night stay to treat any bodily wound or bodily shock produced by sudden physical injury, such as from an accident, injury, or impact, e.g., road accident, shooting, assault, or fire.

Illness Hospitalisation is defined as hospitalisation for a minimum of a 2-night stay to treat illness.

To enrol for the MyCover by MoMo and set up scheduled purchases, simply.

• Dial *165*7# and Select Cover By MoMo
• Then select option 2 – MyCover and Sign up

MyCover is only available to an active MTN Uganda customer between the ages of 18 and 65 and must be a natural person residing in Uganda.

The premium amount will be equal to UGX 4000 per month of cover per Covered Life. Customers will have the option to select their cover duration before making payment for 1, 3, 6 or 12 month(s).

MyCover by MoMo offers customers the following insurance cover benefits.

Maximum Cover per Covered Person – MyLife UGX 1,500,000 and MyHospital UGX 2,500,000.

The frequency of MyHospital claims will be limited to 3 (three) claims per 12 month rolling period per Covered Person insured, subject to a minimum of 30 (thirty) days between claimable Insured Events. MyHospital claims will also be limited to 12 (twelve) claims over the policy lifetime per Covered Person.

Waiting period for claims due to;

1. accidents – 24 hours
2. Policyholder – MyLife benefit 7 days, MyHospital benefit 30 days

The following are some of the exclusions, see the Terms and Conditions for more.

1. any material information in any relevant document (such as the death certificate) is incorrect or incomplete, or if any other relevant material information is withheld
2. the Policyholder or Claimant commits fraud or attempts to commit fraud against aYo when claiming benefits under the policy.
3. the claim was caused, directly or indirectly, by active participation in war, invasion, acts of foreign enemies, hostilities, warlike operations (whether war be declared or not),

Subscription is renewable monthly, and customers can schedule their cover purchases by selecting the day on which premiums will be deducted from their MoMo wallets. Alternatively, customers can purchase cover in advance and pay a premium for a set number of months (eg. Bi-annually, annually). Most important, customers are able to add additional six (6) family members at the fixed level of benefit chosen by you.

FAQs.

MyCover 

• What is MyCover by MoMo?

MyCover is a simple life insurance policy that allows you to buy cover and pay premiums from your MTN MoMo wallet. It provides money to support funeral expenses if you pass away. It also provides you money to support hospital admission bills when you are admitted to the hospital.

• Who can subscribe?

Anyone between the ages of 18-65 years who is an MTN subscriber.

• How much benefit will I get?

• How do I pay the premiums?

Premium will be automatically collected from your MTN MoMo wallet. Please ensure you have sufficient funds in your MTN MoMo wallet to cover your premium.

• How do I subscribe? You can subscribe either:
  • By dialling *165*7*3# on MTN and following the instructions
  • Or, through support from a dedicated MTN agent

• What information do I need?

You need the Full name, Date of Birth and Phone Number.

• When does the policy start?

When you successfully register and pay your premium first.

• Does the policy have a Waiting Period? The following waiting periods applies to the policyholder:
  • Non-accidental Death: 7 days
  • Illness Hospitalisation: 3 months

These waiting periods applies under the following events:

• • Commencement of the first policy; or
  • Reinstatement of the policy.

• How long does the cover last?

Each premium paid gives you a cover equal to the cover duration selected and it renews automatically at the end of the cover duration once premium is paid.

• What happens if I miss premiums?

Your policy will become inactive, and you will lose your benefit.

• How do I make a claim? To claim,

WhatsApp your medical documents to (256) 0779595481 or visit the nearest MTN service Center to submit. Alternatively, you can email them to insurance.ug@mtn.com Please write your Mobile number on the documents you are sending to us. We get back to you within 5 working days, that is Monday- Friday (8 am to 5 pm).

• What documents are needed for claims?
  • Evidence of death: Death certificate, or medical certificate of cause of death, or burial permit, or official letter from local chief, religious leader, or an authorized district Assembly representative.
  • Evidence of hospitalization: Excuse note, or medical bill, or discharge letter showing date of admission and discharge, endorsed by a doctor from a Uganda Ministry of Health accredited hospital.

• When is the hospital cash benefit paid?

The benefit is paid when you are admitted at the hospital for a night or more.

• • Accidental Hospitalisation: If you spend at least 1-night in hospital due to an accident you will receive the accidental hospitalisation benefit.
  • Illness Hospitalisation: If you spend at least 2-nights in hospital due to an illness you will receive the illness hospitalisation benefit.

• Do I qualify for the hospital benefit if I am ill but I don’t get hospitalised?

Benefit is only paid when you are admitted. The policy does not cover outpatient treatment.

• Do I get my money back if I do not claim?

The policy is a life insurance and not a saving account. If there are no claims, no premium refund will be made.

• When does the policy terminate?

Your policy will terminate;

• • If you unfortunately cancel this policy at any time; or
  • If you unfortunately pass away; or
  • If you turn 70 years old.

When you cancel your policy, any unexpired cover will remain valid until the cover expires. No premium refunds will be refunded for unexpired cover at the cancelation date.

• Can I reinstate my policy when it becomes inactive?

Yes. Your policy automatically can be reinstated within 90 days of termination.

• What should I do to get any assistance about my policy? You can contact us for assistance
  • on Call our toll-free number 100 for assistance
  • Send an email to insurance.ug@mtn.com
  • Or visit the nearest MTN service centre

About My Family Cover by MoMo

MTN MoMo aims to expand access to insurance and provide customers with simple, affordable, and flexible insurance cover by offering real-time customer engagement, simple and clear bundled benefits, and simple enrolment, termination, and claim processes. Family Cover allows you to purchase life insurance and hospitalization cover for you and family member/s. You can insure up to 6 Family Members for both Life and Hospital Cover. Plus, you get a cashback on your premiums paid.

Subscription is renewable monthly, and customers can schedule their cover purchases by selecting the day on which premiums will be deducted from their MoMo wallets. Alternatively, customers can purchase cover in advance and pay a premium for a set number of months (eg. Bi-annually, annually). Most important, customers are able to add additional six (6) family members at the fixed level of benefit chosen by you.

Customers receive a bundled product consisting of:

MyLife: benefit payable on the death of a Covered Person.

MyHospital: benefit payable in the event of the hospitalisation of a Covered Person due to accident or illness. Accidental Hospitalisation is defined as hospitalisation for a minimum of a 1-night stay to treat any bodily wound or bodily shock produced by sudden physical injury, such as from an accident, injury, or impact, e.g., road accident, shooting, assault, or fire.

Illness Hospitalisation is defined as hospitalisation for a minimum of a 2-night stay to treat illness.

To enrol for the Family Cover by MoMo and set up scheduled purchases, simply.

• Dial *165*7# and Select Cover By MoMo
• Then select option 1 – Family Cover and Sign up

Family Cover is only available to an active MTN Uganda customer between the ages of 18 and 65 and must be a natural person residing in Uganda.

Family Members must reside in Uganda as well, be natural persons, and be between the ages of 01 and 65 at enrolment.

Monthly premium amounts will range from UGX 500 – UGX 4000 per family member per benefit.

Family cover by MoMo offers customers the following insurance cover benefits.

Maximum Cover per Covered Person – MyLife UGX 5,000,000 and MyHospital UGX 2,500,000. So, you can sign up on multiple SIM cards, but only the Maximum payout will be paid out upon a successful claim.

The frequency of MyHospital claims will be limited to 3 (three) claims per 12 month rolling period per Covered Person insured, subject to a minimum of 30 (thirty) days between claimable Insured Events. MyHospital claims will also be limited to 12 (twelve) claims over the policy lifetime per Covered Person.

The premium will be deducted from the customers MoMo account on the scheduled cover purchase date. The premium will be deducted each month from the customer’s MoMo wallet for the duration of the policy.  Additionally, customers will have the option to pay premiums in advance for 3, 6 or 12  months.

The full premium can be collected on the first day of the collection period via direct debit. If the direct debit collection is unsuccessful on the first day of the collection period, direct debits will be attempted for the full outstanding premium on each of day of the collection period (31-day period starting on the debit due date). E.g. Assuming premium is due on 1st and was unsuccessful, we will retry for next 30 days i.e. 2nd to 31th).

If collection was unsuccessful on the debit date a collection attempt for the outstanding premium will be made two (2) times per day on each day of the collection period.

Enrolment date is the date on which the policyholder signed up and accepted the terms and conditions of the Family Cover policy. Cover Start Date is the date on which the first full successful premium payment is collected from the policyholder’s MTN MoMo wallet.

Waiting period for claims due to;

1. accidents – 24 hours
2. Policyholder – MyLife benefit 30 days, MyHospital benefit 30 days
3. c)Family Member – MyLife benefit 03 months, MyHospital benefit 03 months

The following are some of the exclusions, see the Terms and Conditions for more.

1. any material information in any relevant document (such as the death certificate) is incorrect or incomplete, or if any other relevant material information is withheld
2. the Policyholder or Claimant commits fraud or attempts to commit fraud against aYo when claiming benefits under the policy.
3. the claim was caused, directly or indirectly, by active participation in war, invasion, acts of foreign enemies, hostilities, warlike operations (whether war be declared or not),

A customer can cancel their policy at any time via USSD by selecting the ‘terminate’ option in the Family Cover mail menu. The Policy will terminate on the death of the Policyholder. If the customer has cover active at the point of termination, the remaining active cover will be valid until cover expiry. A customer can manually reinstate their policy within the first 90 days of the reinstatement period.

Customers will earn 10% for each premium paid as bonus, this will only be cashed out to a MoMo wallet after the payment of 12 premiums.

To claim, simply dial *165*7*3#, select Cover by MoMo, in the main menu select “Claim”. A link to upload your medical document will be displayed and sent to you via SMS. Or visit the nearest MTN Service Center to submit your medical documents. Alternatively, you can email them to insurance.ug@mtn.com Please write your Mobile number on the documents you are sending to us. We shall get back to you within 5 working days, Monday- Friday (8 am to 5 pm).

Savings Products

XENO

• XENO’s partnership with MTN MoMo now makes it easy to stay on track during your investment journey by dialing *165*5*7#.
  This enables MoMo customers to save for specific needs such as retirement, wealth, education, home, emergencies, and income.
• Funds are invested into unit trusts (including the stock market, treasury bills, and bonds).
• Interest is paid daily, ranging between 10% and 12% per annum.

  Enjoy features like:

• Free deposits and withdrawals on MoMo,
• Automated deposits towards your goal starting from UGX 10k,
• 24/7 monitoring and tracking of your investment progress.