Roaming
Roaming
1. What is Roaming?
Roaming is a service that allows our prepaid and postpaid customers to enjoy uninterrupted Calls, SMS and Data with their MTN numbers while travelling abroad.
2. What are the benefits of Roaming?
Customers enjoy staying connected to family, friends and businesses back home with uninterrupted voice, SMS and data.
3. What are the categories of Roaming?
- Prepaid – A customer pays for the roaming services before activating the service.
- Post-paid – A customer applies for the services and is invoiced after a month’s billing cycle.
4. Who is eligible for MTN Postpaid Roaming?
Postpaid customers on the MTN network with a positive credit history qualify for this service.
5. In what destinations can I roam?
MTN has a vast network of roaming partners in different countries where this service is activated. Please refer to the attached list of countries.
6. How do I onboard on to MTN Postpaid Roaming?
Request for MTN Postpaid Roaming activation on your line before travelling, by sending an email to your postpaid account manager specifying the services needed (Voice and SMS, or Voice and SMS and Data). You will be required to make a UGX 2 million security deposit.
7. What plans are available on MTN Postpaid Roaming?
The MTN Postpaid Roaming service supports both postpaid billing plans and prepaid billing plans.
Postpaid Billing Plans
Enjoy uninterrupted voice calling, SMS, and data services, and pay the bill at the end of the month. A credit limit is applied on the postpaid roaming account.
| Service | Credit Limit |
| Voice and SMS | UGX 16,000,000 |
| Data | UGX 1,000,000 |
Roaming is a premium service with premium rates subject to currency conversions in the roaming destination. The charges applied on Voice (per minute), SMS (per unit), and Data (per MB) are available here. Charges vary by MTN’s roaming partner across the different destinations.
8. Can the credit limit on the postpaid billing plans be changed?
Yes. You can request for a credit limit adjustment on your MTN Postpaid Roaming service by sending an email to your postpaid account manager specifying the new credit limit that is needed.
9. How do I pay for usage on the postpaid billing plans?
An invoice for postpaid usage is generated and delivered every month to your official address. Conveniently pay using the MTN MoMo App (select the MTN bills tab), or by dialing *165*48# on your phone and use mobile money, or by a bank deposit on the MTN account.
10. How do I load prepaid Roaming data bundles?
Pre-paid customers must load airtime and purchase any existing roaming bundles before travel via USSD *100*2*6# or via the MyMTNApp.
11. What data bundles are available for pre-paid roaming?
There are different bundles priced from as low as UGX 15,000 for the different destinations as per the below. To activate a bundle of your choice, please dial *100*2*6# or via the MyMTNApp.
| Destinations | Eligible countries | 1/2GB | 2GB | 3GB |
| Countries with MTN | Afghanistan, Benin, Botswana, Cameroon, Congo, Cyprus, Ghana, Guinea-Bissau, Guinea Republic, Ivory Coast, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Swaziland and Zambia. |
15,000 | 29,000 | 85,000 |
| One Network Area (East Africa) | Rwanda, Kenya, and South Sudan | 15,000 | 29,000 | 85,000 |
| Africa | Burundi, Malawi, Namibia, Sierra Leon, South Africa, and Tchad. | 25,000 | 48,000 | N/A |
| Asia | Cyprus, Indonesia, Iran, Israel, Pakistan, Slovakia, and South Korea | 17,000 | 34,000 | 105,000 |
| Europe and Australia | Belarus, Denmark, France, Iceland, Macau, New Zealand, and Norway | 18,000 | 36,000 | 110,000 |
| North and Central America | United states of America and Mexico | 21,000 | 41,000 | 125,000 |
| South America | Argentina | 17,000 | 34,000 | 100,000 |
Destinations
Countries with MTN
- Eligible countries
Afghanistan, Benin, Botswana, Cameroon, Congo, Cyprus, Ghana, Guinea-Bissau, Guinea Republic,
Ivory Coast, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Swaziland and
Zambia. - 1/2GB
15,000 - 1GB
29,000 - 3GB
85,000
Destinations
One Network Area (East Africa)
- Eligible countries
Rwanda, Kenya, and South Sudan - 1/2GB
15,000 - 1GB
29,000 - 3GB
85,000
Destinations
Africa
- Eligible countries
Burundi, Malawi, Namibia, Sierra Leon, South Africa, and Tchad. - 1/2GB
15,000 - 1GB
29,000 - 3GB
85,000
Destinations
Asia
- Eligible countries
Cyprus, Indonesia, Iran, Israel, Pakistan, Slovakia, and South Korea - 1/2GB
17,000 - 1GB
34,000 - 3GB
105,000
Destinations
Europe and Australia
- Eligible countries
Belarus, Denmark, France, Iceland, Macau, New Zealand, and Norway - 1/2GB
18,000 - 1GB
36,000 - 3GB
110,000
Destinations
North and Central America
- Eligible countries
United states of America and Mexico - 1/2GB
21,000 - 1GB
41,000 - 3GB
125,000
Destinations
South America
- Eligible countries
Argentina - 1/2GB
17,000 - 1GB
34,000 - 3GB
100,000
12. Can you receive calls when roaming is switched off on your device?
No, a customer must activate the roaming service on their device first. Check the settings of your phone to have this switched on to enjoy the service.
13. How can I top up my airtime while roaming?
Customers are advised to load enough airtime before travelling using the existing channels via USSD *165#, MOMO App and 3rd party agents.
14. How do I make international calls or send SMS when roaming abroad?
MTN Roaming customers can make Calls or send SMS by simply adding the country code and then the number to be contacted. Eg +256772 XXXXXX, +49 XXXXXXXXX
15. What can I do if my phone fails to automatically connect to a roaming network?
Customer should dial *125*1# to see roaming partners then do a manual search to get the available roaming networks.
16. Can I enjoy data roaming while in 4G for all countries that support data roaming?
You will only be able to enjoy data roaming services in areas where LTE is enabled.
17. How do I get support on Roaming services?
Customers should contact MTN via phone on +256771001000 (not toll free), Email: customerservice.UG@mtn.com, WhatsApp channel, +256772123100 or their designated Postpaid-account managers for quick support.