MoMo
MTN Pay Mpola Mpola
What is MTN Pay Mpola Mpola?
The MTN Pay Mpola Mpola is a new digital product which allows MTN customers to purchase data-capable devices bundled with data with a manageable initial payment. The balance is to be paid in multiple monthly instalments thereafter.
What is the tenor of paying for the purchased through MTN Pay Mpola Mpola?
Up to 6 months.
Who is eligible for device financing?
A section of the existing MTN customers are eligible for this service. Eligibility is guided by a customer’s age on the network, as well as their usage of MTN services over an extended period.
Where can I check for my eligibility status?
For the start, only one device (branded MTN Kabode) is available for purchase through the MTN Pay Mpola Mpola Service.
Are the devices under the scheme covered by warranty?
Yes, the devices under MTN Pay Mpola Mpola will be covered by the manufacturer’s warranty.
Are devices under the scheme covered by insurance?
No, the devices are not insured.
Where do I pick up the device from?
After checking eligibility through *165*5#, the customer will be required to visit an MTN Service Centre, with the required initial deposit plus their original national ID, to get the Smartphone.
How do I pay the instalments?
Through the *165*5# menu using MTN MoMo.
How do I know my monthly repayment amount?
Through the *165*5# menu using MTN MoMo.
Are early instalment payments allowed?
Yes, they are permitted.
Is there any penalty for repaying the outstanding balance before time?
No, there is no penalty for early installment payment.
Is the MTN Pay Mpola Mpola available to all mobile networks?
The scheme is available to customers on the MTN network.
How are taxes charged on financing?
The taxes are embedded in the initial payment and subsequent instalment payments.
Can I have a payment plan without an active MTN mobile number?
No. You must have an active MTN mobile number to be considered for the MTN Pay Mpola Mpola Facility.
Can I add insurance or other device protection options for a device I bought under MTN Pay Mpola Mpola?
Yes. You can enroll into any insurance and other device protection services of your choice. MTN is not involved in this initiative.
I'm an MTN customer and when I checked via the USSD short code, I was informed that I was not eligible for MTN Pay Mpola Mpola. How can I improve eligibility?
The device payment program is an instalment agreement in which you can get a Smartphone from MTN with a minimal initial instalment and subsequent manageable instalment payments. To that end, MTN ought to take due diligence confirming the customers’ financial discipline and resilience before extending the facility.
Can I pay for someone else's phone in instalments?
Once you have been approved to pay for a phone, over time you can finance a new phone and let someone else use it. You must have paid for at least one phone before being considered for this option.
Are devices bought with MTN Pay Mpola Mpola covered by warranty and by an MTN return policy?
Yes. Devices bought with device payments are covered by an MTN return policy and come with a 1-year manufacturer’s warranty