This service is aimed at preserving numbers for customers who are not able to use their MTN Number for a long period to avoid having them recycled.
As per UCC requirements, any inactive MSISDN is automatically recycled after 270 days and issued to another user.

This proposition meets the demands of the customer categories below:

• The travelers out of the country.
• Participants in international studies abroad.
• Occupational travelers, e.g., training and skills building, e.g., technical practitioners (nurses, doctors, technology), professional training, economic migrants, deployments (army, police, security, NGO personnel), etc.
• Customers with dual citizenship that stay out of Uganda for long periods.

This proposition meets the demands of the customer categories below:

• The travelers out of the country.
• Participants in international studies abroad.
• Occupational travelers, e.g., training and skills building, e.g., technical practitioners (nurses, doctors, technology), professional training, economic migrants, deployments (army, police, security, NGO personnel), etc.
• Customers with dual citizenship that stay out of Uganda for long periods.

This service is available for only pre-paid customers as it requires the customer to make the payment upfront.

The product is tiered and has 3 classes as highlighted below all of which are valid for 30 days.

Customers can use *165#, USSD 160/100, myMTN/ MoMo App, MTN Website

A customer can only have 1 subscription at a time.

The number becomes inactive and is at risk of being recycled if no top up is done within the next 270 days.

The allocated data and voice expire upon expiration of the paid for duration.

No, customers cannot claim for a refund if the deactivate the service before the whole duration elapses.

Yes, MTN customers can pay for this service on behalf of another number.

For more information about the Smart Family Pack, please reference the Terms and Conditions here.