MTN customers can take their MTN number when they travel abroad and stay connected to contacts both at home in Uganda and the rest of the world. International roaming is available to all MTN mobile customers.
In most countries, MTN offers roaming with more than one partner. For list of roaming destinations
Please see the ‘Cost’ tab for further details.
Your account is pre-set to allow for roaming services. So, unless your phone has been barred from roaming and provided you have sufficient airtime, you can set off on your travels without a fuss.
Pay monthly customers
International roaming is automatically activated upon crossing into any one of the MTN network partner global territories, as long as you have been pre-approved for roaming services activation before traveling.
You will need to send us a formal letter of approval to activate your MTN line for roaming services, with a refundable deposit payment of UShs 360 000.
When you switch on your phone, an approved network will be automatically selected.
If this does not happen automatically, choose to search manually on your phone by selecting 'settings', then 'phone settings' followed by 'network selection', then 'manual selection'.
You will then receive a choice of networks, select a preferred network.
Please see your handset manual as handsets differ.