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The Terms & Conditions for the MTN Pay Mpola Mpola Product - MTN Uganda

These Terms and Conditions apply to the MTN Pay Mpola Mpola Product. All MTN customers who embrace the MTN Pay Mpola Mpola
Product will be deemed to have appraised themselves with, understood, and consented to these terms and conditions before making
any claim to the benefits of this Product. All participating customers agree to be bound by the following terms and conditions without
exception:

  • The MTN Pay Mpola Mpola Product is a digital product which allows prequalified MTN customers to purchase selected devices from
    MTN with a manageable initial payment, the balance paid in multiple monthly instalments thereafter.
  • These devices may be bundled with other MTN services like Data, SMS, Minutes from time to time.
  • Every eligible customer is entitled to one Device Financing facility at a time.
  • The prequalified customers who opt to take up the MTN Pay Mpola Mpola Product will be required to make a pre-determined initial
    deposit and pay the balance over a repayment period of not exceeding 12 months. The pricing details will be published at the points
    of sale from time to time.
  • MTN reserves the right to prequalify customers for MTN Pay Mpola Mpola based on, among other attributes, their usage behaviour
    and consumption of all the MTN Services as well as their repayment behaviour of other lending products provided by or supported
    by MTN. The customers’ age on the network will also play a key factor in determining eligibility.
  • As part of pre-qualification for MTN Pay Mpola Mpola, the customer must generally be an existing MTN customer who has actively
    used MTN MoMo for at least 6 months. The customer’s KYC documents must be fully verified.
  • To confirm eligibility for MTN Pay Mpola Mpola, customers will dial *165*5*2#.
  • MTN will refresh the list of devices available for MTN Pay Mpola Mpola from time to time. The options available will always be visible
    on the *165*5*2# menu.
  •  Upon the customer’s payment of the initial instalment for the device, full ownership of the device is transferred to the customer. In
    the event of any loss, theft or damage to the device (except if it’s a manufacturer defect), the customer shall be required to complete
    payment of their instalments. The customer is responsible for replacement and or repair of the device at their own cost.
  • All handsets purchased through MTN Pay Mpola Mpola will be covered under the manufacturer’s warranty. In the unlikely event that
    the received device is defective, it must be returned to the MTN Service Centre from where it was purchased within 48 hours to the
    MTN Service Centre.
  • The devices under MTN Pay Mpola Mpola will not be insured by MTN. However, desirous customers are encouraged to pursue
    personal insurance of the insurance service is so required.
  • After confirming eligibility through the *165*5# menu, customers will be required to visit an MTN Service Centre, with the required
    initial deposit plus their national ID, to have their MTN Pay Mpola Mpola Request processed.
  • All payments and instalment payments for devices purchased through MTN Pay Mpola Mpola will be made through MTN Mobile
    Money.
  • Outstanding payments can be viewed through the *165*5*2# menu at any time.
  • Whereas early instalment payments are permissible and free of charges, they do not fetch a relieve on the payment due.
  • Late payments, on the other hand, will command a surcharge.
    • Customers who default for 33-37 days will pay a surcharge of Shs 500.
    • Customers who default for 38-45 days will pay a surcharge of Shs 1,000.
    • Customers who default for 46 days and beyond will pay a surcharge of Shs 2,000.
  • In cases of payment defaults, the MTN systems will automatically deduct money from the Customer’s Mobile Money Wallet to offset
    the required payment.
  • Failure to pay the required instalments will lead to the suspension of MTN services on the device until payment is made.
  • Severe defaulting may be reported to the Credit Reference Bureau of Uganda.
  • All taxes payable by the purchasing customer under the MTN Pay Mpola Mpola have been factored into the product.
  • MTN will support the MTN Pay Mpola Mpola Product with marketing support at the points of sale with merchandise and point of sale
    communication.
  • Under no circumstances shall MTN convert any of the offered services under Device Financing into cash or any other MTN service
    preferred by the customer.
  • By benefitting from MTN Pay Mpola Mpola, customers permit MTN to use their voices, pictures and life stories to be used in MTN’s
    marketing communication for the period of 12 months from the time the service was activated for them.
  • MTN shall bear no responsibility for any harm and/or losses occasioned them from the use of the given products and services under
    the MTN Pay Mpola Mpola Product.
  • Information regarding the campaign that is published on authorized advertising material will also form part of the terms and
    conditions of the campaign.
  • MTN may in their sole discretion amend these terms and conditions at any time, without notice.
  • All MTN’s decisions in all matters relating to MTN Pay Mpola Mpola shall be final. MTN is under no obligation to engage in any
    correspondence.
  • MTN Pay Mpola Mpola Customers will receive SMS and/or telephone notifications from time to time from MTN Uganda.
  • Any additional products or services not included in the MTN Pay Mpola Mpola Package, but required by the customer for a fulfilling
    a desired user experience will need to be arranged and paid for separately.
  • If for any reason, any aspect of the MTN Pay Mpola Mpola Product is not capable of running as planned, including by reason of
    infection by computer virus, network failure, bugs tampering, unauthorized intervention, fraud, technical failures, or any cause
    beyond the control of Synergy which corrupts or affects the administration, security, fairness, integrity or proper conduct of this
    bundled offer, MTN in its sole discretion may cancel, terminate, modify or suspend the offer, or invalidate any affected entries,
    subject to the approval of the local regulator.
  • MTN will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense,
    damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection
    with MTN Pay Mpola Mpola, except for any liability which cannot be excluded by law (in which case that liability is limited to the
    minimum allowable by law).
  • Subject to confirmation, MTN Pay Mpola Mpola cannot necessarily be used in conjunction with any other existing MTN Products,
    Services and Promotions.