Terms & Conditions for Wakanet 5G.

These Terms and Conditions relate to Wakanet 5G.

Customers who use Wakanet 5G will be deemed to have read, understood, and consented to these terms and conditions before claiming any such benefit. All users agree to be bound by the following terms and conditions:

The below are our Gaga 5G packages.

MTN Uganda is introducing Wakanet 5G Packages starting 11th December 2023 and the following rules will apply to the said Packages above.

• These Packages are limited to a service class and the numbers bundled with the Wakanet 5G currently in the 03948XXXXX range.
• Customers will have Dedicated bandwidth for WakaNet 5G of up to speed bundles as in table above, i.e. if a customer subscribes to 100Mbps, their speed will not go beyond 100Mbps.
• Starter offer for WakaNet 5G service will be 40Mbps.
• The customers’ Balance/Status Check on *131# and MyMTN App will display Quota Volume/Speed/Expiry date.
• These offers will be exclusive to Wakanet 5G customers.
• Once a customer uses up their Fair Usage Policy (FUP) Cap for the specific package bought, their speed will be stepped down depending on which package has been bought for the reminder of the 30 days.
• A customer is free to buy another Wakanet 5G speed pack once their FUP has been used.
• It is important to note that these are permanent Wakanet 5G packages – not promotional. They are non-expiry bundles.
• The use of the Wakanet 5G Packages will be restricted to connecting to the internet by MTN customers within the boundaries of Uganda.
• To benefit from the Wakanet 5G Packages, users are required to possess an MTN SIM card.
• MTN Uganda reserves the right to change the FUP rules in the future for the different packs as it seems fit.
• To buy any of these Wakanet 5G Packages, customers dial the *165# interactive USSD strings. The other alternative purchase and activation options are through the “Wakanet” option in the MyMTN and MoMo Apps.
• Payment for any of the Wakanet 5G Bundles is done using MTN Mobile Money.
• Customers are free to “buy for others” through the same *165#, as well as the MyMTN and MTN MoMo apps.
• MTN will support the communication of the Wakanet 5G Packages with marketing support at the points of sale, in the digital and online environment as well as out-of-home assets.
• The Wakanet 5G Packages are available for purchases to both prepaid and postpaid customers.
• In case of support, customers will call the general helpline (100) for all product related inquiries for the Wakanet 5G Bundles.
• MTN shall bear no responsibility for any harm and/or losses occasioned them from the use of the purchased Wakanet 5G Bundles.
• Information regarding the Wakanet 5G Bundles that is published on authorized advertising material will also form part of the terms and conditions of the campaign.
• MTN may in their sole discretion amend these terms and conditions at any time, or terminate the Wakanet 5G Bundles altogether, without notice.
• MTN’s decision is final in matters relating to the Wakanet 5G Bundles. No correspondence will be entered into once the bundles are legitimately purchased and provided.
• Any additional products or services not included in the offered value proposition but required by the customer for fulfilling a desired user experience, will need to be arranged and paid for separately.
• If for any reason any aspect of the Gaga 5G Bundles is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs tampering, unauthorized intervention, fraud, technical failures, or any cause beyond the control of Synergy which corrupts or affects the administration, security, fairness, integrity or proper conduct of the freedom voice bundles, MTN in its sole discretion may cancel, terminate, modify or suspend the Gaga 5G Bundles, or invalidate any affected entries, subject to the approval of the local regulator.
• MTN will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the Gaga 5G Bundles, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
• MTN reserves the right to change the duration of time for the availability of the Gaga 5G Bundles at any time.
• Subject to confirmation, the Gaga 5G Packages cannot necessarily be used in conjunction with any other existing promotions or products.